4003 Westfax Dr Suite N
Chantilly VA 20151
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
+1 571 5992052
Frequently Asked Questions
Please read our FAQ before sending us a message.
We update our stock on a regular basis, to stay up-to-date, follow us on Instagram @arteverkrugs. We post our new arrivals as soon as they arrive.
We deliver within 3-4 working days, unless otherwise we mention in any extraordinary circumstances.
We try to keep our pictures as natural as possible, however the colours of the rugs may vary depending on the lighting of your surrounding and the device you are using when viewing the photos. The colours of the rugs may slightly vary from the shades in photos compared to when seeing in person.
In case you receive your rug and it does not turn out to be what you expected, then we happily offer return for store credit as long as you get in touch with us about it with a genuine reason within 3 days of receiving the rug. Products purchased during sale or through any promotional campaign are not liable to exchange or return.
We have personal relationships with our suppliers so the prices we give are usually at very competitive prices. We try to keep our prices as customer friendly as possible. Money is something but not everything – so if you like a rug and feel it is something you really want but the price seems high to you, please feel free to reach out to us and make an offer!
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